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Privacy Policy
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase on our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us obtain information about your browser and operating system.
Email Marketing: During your visit to our site, we may offer you the opportunity to provide your email address to receive updates about our store, new products, and other news. We will only send such communications with your explicit consent, provided during checkout or through other interactions.
To enhance our services, we use tools like Google Analytics and the Facebook Pixel. These tools allow us to analyze visitor behavior and provide tailored offers. Additionally, we use cookies to analyze traffic and tailor our content and advertisements based on your interests. The information collected may be shared with our social media, advertising, and analytics partners.
Google Analytics
This tool helps us analyze how customers interact with our website through cookies. It provides information such as:
- Traffic data (number of visitors, page views, etc.)
- Statistics about visited sections and navigation paths
These cookies allow us to continuously improve our products, advertisements, and website, offering you personalized content aligned with your interests.
For your information, both third parties and we use a combination of first-party (e.g., Google Analytics) and third-party cookies (e.g., Google Ads). You can disable Google Analytics advertising features via ad settings, mobile app settings, or other available methods.
If you do not want Google Analytics to collect your data, you can add an opt-out browser extension here. However, please be aware that some features on our website may no longer function correctly, and certain offers or content may not match your interests.
For more information, refer to Google’s privacy policy.
Facebook Pixel
This tool helps us analyze customer navigation on our site, enabling us to target our audience more effectively.
Please note that third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet to provide targeted advertising and measurement services.
If you wish to opt-out of data collection for advertising purposes, you can adjust your Facebook settings using this guide. Additionally, you can visit http://www.aboutads.info/choices or http://www.youronlinechoices.eu/ for more details on limiting targeted advertising.
For further information, refer to Facebook's cookie policy and data use policy.
SMS Marketing
We use an SMS messaging platform governed by the following terms. By subscribing to our SMS marketing and notifications, you agree to these terms.
By entering your phone number at checkout, subscribing via our form, or using a keyword, you consent to receive SMS notifications regarding your order (including abandoned cart reminders) and marketing offers. You acknowledge that consent is not a condition of purchase.
Your phone number, name, and purchase details will be shared with our SMS platform "SMSBump Inc," based in Sofia, Bulgaria. These details will be used to send targeted marketing messages and notifications. Your phone number will be transmitted to an SMS operator to ensure message delivery.
To unsubscribe, reply STOP to any SMS message or use the unsubscribe link provided. Please note that alternative unsubscribe requests will not be considered valid. Message and data rates may apply.
For questions, reply HELP to the SMS message you received or contact us directly. If you wish to unsubscribe, follow the procedures above.
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ARTICLE 2 – CONSENT
How do you obtain my consent?
When you provide your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to our collecting and using your information for that purpose only.
If we ask for your personal information for another purpose, such as marketing, we will ask for your explicit consent or provide you with the opportunity to decline.
How can I withdraw my consent?
If you change your mind after giving consent, you can withdraw your permission for us to contact you, collect, or disclose your information by notifying us at contact@cellsius-uk.com.
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ARTICLE 3 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms and Conditions.
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ARTICLE 4 – SHOPIFY, INFOMANIAK & KLARNA
Our website, **cellsius-uk.com**, is hosted by Infomaniak Network SA, based in Switzerland. Infomaniak ensures the proper functioning of our site and protects our customers through SSL encryption (https://).
We use the Shopify e-commerce platform to sell our products and services. Your data is stored securely within Shopify’s data storage systems and databases.
Payment:
If you make a purchase through a direct payment gateway, Shopify encrypts your credit card information using PCI-DSS standards. This data is retained only as long as necessary to complete your transaction, after which it is deleted.
For more information, review Shopify's Terms of Service and Privacy Policy.
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ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.
We recommend that you read their privacy policies to understand how your personal information will be handled by these providers.
Note that some providers may be located in or have facilities in a different jurisdiction than you or us. Therefore, if you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information may be subject to disclosure under U.S. legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms and Conditions.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
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ARTICLE 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately. However, internet-based exchanges may have security vulnerabilities, and we cannot guarantee complete data protection from unauthorized access. To enhance security, we recommend using a secure connection and having an active firewall on your device when shopping on our site.
If you provide your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with PCI-DSS requirements and implement additional industry-recognized security measures.
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COOKIES
Here is a list of cookies we use. We list them here so you can choose whether to opt-in or opt-out:
- _session_id: unique session identifier, allows Shopify to store session information (referrer, landing page, etc.).
- _shopify_visit: no data held, persists for 30 minutes from the last visit. Used to track the number of visits internally.
- _shopify_uniq: no data held, expires at midnight the following day based on visitor location. Calculates the number of visits per unique customer.
- cart: unique identifier, persists for 2 weeks, stores cart information.
- _secure_session_id: unique session identifier.
- storefront_digest: unique identifier, used to determine if the current visitor has access to the store if a password is set.
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ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any minor dependents to use this site.
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ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
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QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or request more information, please contact our Privacy Compliance Officer at contact@cellsius-uk.com.
